Logistics player intensifies online service on the border between Uruguaiana and Argentina

Multilog starts to pre-register Export Ticket Authorization virtually to reduce in-person service.

As a way of ensuring the well-being of society as a whole, new measures started to be applied at the borders, following government regulations. To meet the applied standards and ensure the ideal flow, one of the largest logistics players in Brazil presents an innovation in the sector. As of this Thursday (3/19), Multilog pre-registers Export Ticket Authorization virtually. This new feature starts at the Uruguaiana (RS) unit, on the border with Argentina, and should be applied at the other border units of the company.

Until then, registration was carried out in-person only and required investment from carriers. Faced with the recommendation to avoid crowds and reduce external contact, the Multilog team carried out some studies and managed to implement the function on the client portal, called GENIUS. “The innovation will promote more agility in the process, reduce costs for the client and also contribute to serve more safely in the pandemic scenario that we are facing”, explains Darlan Ribeiro Souza, General Border Operations Manager at Multilog.

Multilog is now studying the possibility of adapting the system to carry out the pre-registration of export ticket authorization in a virtual manner at the other border units. “We are actively working on this. We intend to be able to put this operation at Foz do Iguaçu (PR) later this month”, adds Souza.

In addition to innovation, several measures are applied at the border units according to the recommendations of federal and international bodies. Sterilization was increased, with the intensification of sanitization after each service, distribution of more points with hand sanitizer, prevention guidance for all collaborators and visitors at the waterhouse, service at the recently opened health unit, among others. Sectors were partially sent to work from home, without compromising service at the unit, since requests are provided remotely and essential operational functions have been maintained.